Shipping Policy

Last Updated: September 17, 2026

At UnderFrame, we believe your shopping experience should be as seamless as the comfort of our socks. We strive to process and deliver every order safely and efficiently. This Shipping Policy explains how we handle order processing, delivery, and shipment tracking.

1. Order Processing Time

• Orders are generally processed within 1–2 business days after successful payment confirmation.

• Orders placed on weekends or public holidays may be processed on the next business day.

• During sales, promotions, or periods of high demand, processing may take longer. We will communicate any significant delays where possible.

2. Shipping Across India

We currently offer shipping services across India, subject to serviceability in your location.

• Delivery is available to eligible pin codes serviced by our shipping partners.

• Delivery timelines may vary based on your location, courier availability, and external circumstances.

• We aim to ensure that your order reaches you in good condition and within the estimated delivery window.

3. Estimated Delivery Time

The estimated delivery time depends on your delivery address and courier service.

Delivery Location	Estimated Delivery Time
Metro Cities	2–5 business days
Other Cities & Towns	3–7 business days
Remote & Extended Areas	5–10 business days

These are indicative estimates and may vary. The actual delivery time depends on the shipping partner and destination.

4. Shipping Charges

• Applicable shipping charges will be displayed during checkout.

• Any free shipping offers will be subject to the terms and conditions of the respective promotion.

• Shipping charges, if applicable, may vary based on order value, location, and shipping method.

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation with tracking details through your registered email address or phone number, where available.

You can use the tracking information to monitor your shipment's progress.

If your tracking information has not been updated for an extended period, please contact our customer support team.

6. Delayed or Undelivered Orders

While we work with our shipping partners to deliver orders on time, unexpected delays may occur due to:

• Weather conditions

• Courier operational issues

• Incorrect or incomplete delivery addresses

• Public holidays

• Unforeseen logistical disruptions

If your order is delayed beyond the estimated delivery period, please contact us so we can assist you in checking its status.

7. Incorrect Shipping Address

Please ensure that your shipping address, phone number, and pin code are accurate before completing your order.

If you notice an incorrect address after placing an order, contact us as soon as possible. We will try to assist with updating the address before dispatch, but changes cannot be guaranteed once the order has been shipped.

8. Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with:

1. Check the condition of the package upon delivery.

2. Take photographs or videos of the package and its contents.

3. Contact our customer support team as soon as possible with your order details and supporting evidence.

We will review the concern and assist you according to our applicable policies.

9. Delivery Attempts and Failed Deliveries

Our shipping partners may make multiple delivery attempts according to their operational policies.

A delivery may fail due to an incorrect address, an unavailable recipient, or other logistical reasons. If your order is returned to us because of an unsuccessful delivery, additional shipping or reshipping conditions may apply.

Please contact our support team for assistance with returned shipments.

10. Contact Us

If you have any questions about shipping, delivery timelines, or your order, please contact the UnderFrame customer support team through the contact information provided on our website.

UnderFrame – Premium Comfort. Thoughtful Design.

We appreciate your trust and look forward to delivering products you'll love.