Return & Exchange Policy

Return & Exchange Policy

At UnderFrame, we believe every customer deserves a premium shopping experience, from the moment you place your order to the moment you wear your new pair of socks.

We take pride in the quality, comfort, and craftsmanship of our products. If your purchase doesn't meet your expectations or you experience an issue with your order, we're here to help.

Please read our return and exchange policy below to understand the applicable conditions and process.

1. Return & Exchange Eligibility

We accept returns or exchanges for eligible products in accordance with the conditions outlined below.

To qualify for a return or exchange:

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned with its original packaging and tags, where applicable.

  • The product must not show signs of washing, damage, stains, or alteration.

  • The return or exchange request must be raised within 7 days of delivery.

  • The product must meet any applicable hygiene and quality requirements.

For hygiene and customer safety, certain socks may not be eligible for return or exchange after being worn or used. Please review the specific eligibility conditions applicable to your product.

2. Products Eligible for Return or Exchange

Eligible products may qualify for a return or exchange in the following situations:

  • You received a damaged product.

  • You received a defective product.

  • You received an incorrect product or size.

  • The product does not meet the applicable return or exchange conditions.

Eligibility will be assessed based on the condition of the product and the applicable policy.

3. Products Not Eligible for Return or Exchange

Returns or exchanges may not be accepted for:

  • Products that have been worn or used.

  • Products that have been washed or damaged after delivery.

  • Products returned without original packaging, where required.

  • Products returned after the eligible return window.

  • Products that do not meet the applicable hygiene requirements.

These exclusions are subject to applicable consumer protection laws and any mandatory rights available to customers.

4. How to Raise a Return or Exchange Request

To initiate a return or exchange, follow these steps:

Step 1: Mail our whatsapp us for Return & Exchange Portal

getunderframe@gmail.com or +91 8840698226

Step 2: Enter your order details

Provide your order number and the requested information to locate your purchase.

Step 3: Select the reason

Choose the appropriate reason for your return or exchange request.

Step 4: Submit your request

Provide photographs or other supporting information if requested.

Step 5: Request review

Our team or designated return service provider will review the request and communicate the next steps.

5. Exchange Policy

If your product qualifies for an exchange, we will process the request according to product availability and the applicable conditions.

  • Exchanges are subject to stock availability.

  • The replacement product may be subject to the same or applicable size and product conditions.

  • If the requested replacement is unavailable, we will communicate the available options.

Exchange window: 7 days

Exchange charges: Free 

6. Return & Refund Policy

If your return is approved, the refund will be processed according to the applicable refund policy.

  • Refund eligibility depends on the approved return reason and product condition.

  • Refund processing timelines may vary depending on the payment method and financial institution.

  • Any applicable deductions or charges will be communicated transparently before processing, subject to applicable law.

Refund method: [Original payment method / Other approved method]

Refund processing timeline: 7 days

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

To help us resolve the issue efficiently, you may be asked to provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos of the product and packaging.

  • Any additional information required for verification.

We will review the issue and communicate the resolution available under our policy and applicable law.

8. Return Pickup & Shipping

Where return pickup is available, the pickup process will be communicated after your request is approved.

No Return shipping charges

Pickup availability, timelines, and any applicable charges may depend on your location, courier service, and the nature of the return.

9. Order Cancellation

Orders may be cancelled in accordance with our cancellation policy and the status of order processing.

If an order has already been shipped or delivered, the applicable return process may apply instead of cancellation.

For more information, please refer to our Cancellation & Refund Policy.

10. Contact Us

If you have questions about returns or exchanges, please contact our support team.

Brand: UnderFrame

Email: getunderframe@gmail.com

Phone: +91 8840698226

We are committed to making your shopping experience as smooth and transparent as possible.

UnderFrame — Crafted for Comfort. Designed for Everyday.